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African Bank launches WhatsApp Chat Banking service


Save the number 0600 123 716 in your phone contacts under a name that will be easy to remember.Type in “hi” and follow the prompts to get started.

African Bank has launched a Chat Banking service on WhatsApp that will allow customers to chat directly with the bank just like any other WhatsApp contact.

“We chose WhatsApp as it’s the most popular mobile app in South Africa, with more than half the number of smartphone users have downloaded it.

According to the bank, Chat Banking removes the barrier of uploading documents for customers when applying for loans and other products.

The bank assures customers that Chat Banking is a safe and secure platform to transact with African Bank and advises customers that in the event that their phone is stolen, the incident needs to be reported to the bank immediately.

Contact information
  1. Customer service center. Tel: 0861 111 011. 
  2. world customers. Service-related queries and Fraud Reporting. 
  3. Direct sales (new loan applications) Tel: 0860 333 004.
  4. Savings and Investments. Tel: 0860 494 940. 
  5. Insurance applications. 
  6. Credit Life queries. 
  7. Document upload. 
  8. Debt counseling.
Looking to check your account balance? Visit us at: http://bit.ly/1LQCzyU and fill in your details to manage your account online.
You can also check your credit score for free. Once registered, you can choose how you would like to do your banking. Cellphone Banking, for instance, allows you to view your account balance, buy prepaid services and make payments. Simply dial *120*225# to accept the terms and start banking from your phone.

African Bank customers should note that standard WhatsApp data rates apply with Chat Banking.


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