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Resetting your Online Banking Password or Username – Mobile Instructions

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Resetting your Online Banking Password or Username – Mobile Instructions: We all forget our credentials occasionally. Follow the simple instructions below and you’ll be back online in no time!

Resetting your entire profile is a 2 step process: Step 1: Reset your profile by visiting your closest African Bank branch. A One Time PIN (OTP) and your username will be sent to your registered mobile number. Step 2: Once you have received the OTP, use this online process to reset your PIN and password.

To reset your password:

  1. Open your Mobile app and click the “More” button on the login screen.
  2. On the next screen click on “Recover Credentials.” 
  3. Enter your phone number and username then click the “Send me a new password.”
  4. You will receive a text message with a temporary password. Enter the temporary password into the field and click the “confirm” button.
  5. Once you enter the temporary password you will be prompted to confirm your identity through text or voicemail. Choose “text me” or “call me.”
  6. If you choose text, text the provided code back to confirm your device. If you choose call, follow the automated instructions.
  7. Once your identity is confirmed, enter the temporary password you received in the “Current password” field. Create a new password meeting the current password requirements shown. Select “Change” to complete the process.
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 To reset your username:

  1. Open your Mobile app and click the “More” button on the login screen.
  2. On the next screen click on “Recover Credentials.”
  3. Click “I forgot my username.”
  4. Enter the email associated with your online banking account and click send.
  5. Check your email for your username and follow the instructions.

What do I do if I forgot my online banking password?

If you’ve forgotten or aren’t sure of your login details for Online Banking, don’t worry. You can simply re-register for Online Banking (opens in a new window). When you re-register, you’ll be reminded of your Customer Number, and you will be be able to choose a new PIN and password.

What is bank username password?

Basically, the username is used to login to internet banking and mobile banking, etc.
What is Username?

Password Username Funds Transfer
Bank Passbook Debit Card Number One time password
PAN Card Aadhaar Card Transaction
SMS ATM Card Home Branch
Bank Account Number Toll-free number Photocopy

 

What is my Online Banking PIN?

Your PIN is the four-digit number chosen by you when you registered for Online Banking or Telephone Banking. It may be a different number from the PIN (Personal Identification Number) that you use at cash machines or ATMs. Your password is the one you chose when you registered for Online Banking or Telephone Banking.

 

Is Username Same As User ID?

User IDs may be University Registry numbers or other identifying numbers or codes assigned to students, whereas a User Name is required for logging in.

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Is Your User ID Your Email Address?

Your user ID is the unique email address that was created for you to use when you sign in to Microsoft 365.

 

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